Molly Moon Q&A 😋
💖 How do I send my wish list and can my requirements be included?
Just leave your wish list in the order notes section when payment. Let us know the color, theme, character or type of item you want to receive (eg: notebook, stickers, pink, blue, Hello Kitty, Kuromi, v.v.). Although we cannot guarantee specific items, we always try our best to make your faithful news close to the desired list as possible.
🛒 What should I do if my payment is unsuccessful?
If your payment is unsuccessful:
• Check your card details and payment information.
• Contact your bank to make sure there are no restrictions on your card.
• Try another payment method.
Are you still having trouble? Please contact us via page Contact us and we will be willing to help.
⏳ How long will my order come?
Processing time varies according to your orders:
• Orders without video packing: 2-4 working days
• Orders with packing videos: 5-7 working days after shipping, most packages will arrive within 2-4 business days depending on your location.
You will receive email tracking information as soon as your orders are delivered.
🚚 Where do you ship?
We are currently shipped to the United States.
💌 How can I contact you?
We are always willing to help!
📧 Email: mollymoongiftshop@gmail.com
Our customer support team usually responds within 24 hours.
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